Developing Efficiency of Students Dormitory Services of Rajabhat Mahasarakham University Students

Abstract

The purposes of current study were; 1) to investigate service efficiency; 2) to compare service efficiency; and 3) to introduce a developing model for service efficiency. The population were 630 students using services of RMU dormitory. Samples were 245 students by using questionnaire as the collecting data instrument. The data were analyzed by Frequency, Percentage, Mean Score, Standard Deviation, t-test, One-way ANOVA. and LSD (Least Significant Different). The results of the study were as follows. 1. The analysis of service efficiency dormitory indicated the efficiency at average level in both overall and individual aspect. The mean scores of each aspect were analyzed and found that the aspects of information technology, readiness of venues, personnel management, motivation, were all found at average level respectively. The result of study went along with the hypothesis of the study.  2.The service efficiency dormitory services classified by year of study, was found that there has (t=1.526) significant difference at statistical significant level of .05. The result of the study was related to the hypothesis that educational group, gender, and periods of residence would affect service efficiency dormitory services.   3. The Guidelines for improving service efficiency from the sample group, responded to the questionnaire which is an open-ended test, Which the researcher has classified by frequency, dormitory services consisted of the following aspects. 1) In terms of Management, it was recommended that the university management should pay more attention to their dormitory services. 2) in terms of personnel, sufficient officers with the capabilities to serve the resident students should be provided. 3) In terms of motivation, frequency and regularity of dormitory promotion should be provided. 4) In terms of information technology, WIFI service area should be improved in terms of coverage of area and speed. 5) In terms of readiness of venues, wardrobes and chairs were not appropriate for number of students using the service of RMU dormitory.