Empathy and employee turnover intention: The impact assessment

Abstract

The aim of this study is to evaluate the effect empathy has on employee turnover. This study used correlational research design to investigate the relationship between empathy and employee turnover intention among the employees of hotel and hospitality industry operated within Kathmandu valley. The predictive variable employed in the analysis is empathy and employee turnover is dependent variable. This study's population was Nepalese hotel and hospitality industry employees. Sample size taken was 131 based on purpose reviewing literatures in the relevant subject. The findings were derived from primary data. Data were collected establishing questionnaire on the 5-point Likert scale. Questionnaires were administered via e-mail. Frequency and percentage is used to estimate empathy level. ANNOVA and t-tests were used to determine the disparity of opinion based on age and gender. The matrix of correlation has been used to analyze the relationship between the empathy with employee turnover intention. The study result shows a clear negative association between Empathy and Employee Turnover Intention. The message of this study is that management should develop strategies that will ensure the employment of Emotionally Intelligent Employees as well as build opportunities within the company that will improve the employee's interpersonal relationship to minimize the turnover of employees.