Confirmatory Factor Analysis of the University Satisfaction Tool

  • Ma. Erenita V. Bahian, Danilo B. Pulma, Edward B. Bertulfo & Jude Alexes M. Ramas


The study aims to evaluate the three-factor structure in the University Satisfaction Tool.  The second objective of this analysis was to determine whether UST three-factor models are convergent and discriminating. A quantitative methodological analysis was conducted with a sample of 386 university students in Eastern Visayas State University- Ormoc City Campus, Ormoc City, Philippines. Participants were taken using convenience sampling techniques. The hypotheses test on the confirmatory factorial composition of the UST was carried out with latent variable structural equations. The results demonstrated that the fit index rating of the model was satisfactory (X2 = 216.6, df = 87, X2/df = 2.49; GFI=.927; TLI = .923; CFI = .936 and RMSEA =.062); factor loads exceeds 0.40 and there were moderate to strong magnitude item factor correlations (r = 0.38 - 0.68). The Cronbach’s α of the whole scale was 0.74, while its three factors were 0.85, 0.76 and 0.70, respectively.  The composition of the factor scale was valid and reliable, with the exception of one factor. The scale will provide directions for enhancing educational satisfaction. To improve the reliability and dimension analysis and of factors, the scale will be extended to samples of general population. The study leads to further studies on the UST's development and its satisfaction structure.