Quality Work Life and Employee Engagement: Does Servant Leadership Influence Employee Performance?

Abstract

The purpose of this study is to determine the effect of each variable of Servant Leadership on Employee Performance, Quality Work Life on Servant leadership, Servant Leadership on Work Engagement, and Work Engagement on Employee Performance.The method of this research utilizes a sample of 150 employees from 5 large companies in Indonesia. The sampling technique is asking respondents to fill out an online survey. Meanwhile, to strengthen the results of the study, the researchers use a descriptive analysis through direct interviews or Forum Group Discussions. The method used is a quantitative method with SEM Smart PLS software as the analysis tool. The main findings of this study indicate that the mediating variable QWL, Work Engagement in Servant Leadership, affects the performance of company employees in Indonesia. This finding is not in line with the Leadership Theory (Haar et al., 2017) which explains that servant leadership influences employee work engagement. Work-life balance seems to playsa  mediating role in the influence of servant leadership and has a strong and consistent effect on the dimensions of work engagement.

Keywords: Servant Leadership, Performance Quality Work Life (QWL), Employee Performance