Management Factors Correlate with Service Quality of Sai Mai and Khlong Sam Wa District Office

Abstract

The purposes of this research were 1) to study the management factors of the internal departments of the Sai Mai and District Office of Khlong Sam Wa to serving the people who use the service,  2) to study the quality of public service of the Sai Mai and Khlong Sam Wa District offices, and 3) to analyze the correlation between management factors and service quality of District office the Sai Mai and Khlong Sam Wa. The data was collected by asking 400 sets and using statistical software for data analysis. The research findings indicated that 1) the average management factor was at the highest level (X = 4.51; S.D. = 0.667). When considered in each aspect, the highest aspect was service planning (X = 4.48, S.D. = 0.643). The next aspects were organization to provide services (X = 4.47, S.D. = 0.712), incentives for use of services (X = 4.56, S.D. = 0.670), and service quality control (X = 4.52, S.D. = 0.640). For the quality of provide service showed that the average was at the highest level (X = 4.60; S.D. = 0.558), which was considered each aspect, namely, uncomplicated services (X = 4.71, S.D. = 0.578), public service personnel (X = 4.58, S.D. = 0.513), service facilities provided (X = 4.48, S.D. = 0.574), and regarding the level of satisfaction with the service results (X = 4.63, S.D. = 0.565).  The correlation between management and service quality of district offices was positive, and classified as service planning in relation to the average service quality at a medium level (0.602 **), the organization arrangement for the service is average at a medium level (0.609 **), the average incentive for using the service is quite high (0.649 **), the quality control for the service is average at a relatively high level (0.721**), by the 4 aspects of management have a positive correlation.