The Impact of Digitalization on Occupational Fraud Opportunity in Telecommunication Industry: A Strategic Review

Abstract

The objective of this conceptual paper is to evaluate the impact of digital anti-fraud measures on the
occurrence of occupational fraud, specifically in telecommunication industry. The research was designed as a
case study specifically in telecommunication industry involving underpinning theories and models. The paper
discussesthe identification of elements associated with fraud, effectiveness of digitalized anti-fraud controls and
suggests appropriate recommendations for telecom practitioners. The paper has identified in view of digital
disruption; the presence of technology advancement reduces the fraud opportunity element by internal fraudster
yet broaden the fraud landscape for external fraud at the same time. The findings of the research are yet to be
verified by certified fraud examiners as secondary data is the main source used and normally more occupational
fraud occurrences are either uncovered or not reported taking into consideration of organization reputation. More
scholar studies required to further investigate the actual cost of losses and effectiveness of recommended
measures. The paper is a pioneer effort to associate benefit of technology advancement whilst decoupling the
fraud elements in the telecommunication context.