Utilization of Big Data Analytics on StateOwned Enterprises in Indonesia (Case Study at PT Pos Indonesia (Persero))

Abstract

Industrial Revolution 4.0, forced all agents to change their business processes. The
explosion of data or Big Data now encourages all institutions to move effectively, efficiently
and productively. Data has an important role and able to utilize large volumes of data that
are fast changing, diverse, and complex, will benefit greatly. Referring to the results of
previous research in government institutions on the application of Big Data technology, the
author is interested in examining the extent to which Big Data technology is used by StateOwned Enterprises (SOE’s), given its strategic role, namely carrying out public services
and business missions. The research method used was descriptive qualitative. Data
collection was carried out through in-depth interview techniques to officials in the Big Data
Analytic Division of PT Pos Indonesia (Persero) Head Office in Bandung. The data
obtained were then analyzed by The Data Warehousing Institute Big Data Maturity Model.
The results showed dimensions that had been achieved in managing Big Data and in general
it could be concluded that PT Pos Indonesia (Persero) was categorized at the stage of
company adoption.