Relationship of process management and work teams in a banking agency located in Lima

Authors

  • Edwin Zaldívar-Cuya , Víctor Hugo Fernández-Bedoya

Abstract

The objective of this research was to determine the relationship between process management and work teams in a bank agency located in Lima. The research presented the quantitative approach, applied type, correlational level, non-experimental design with cross section. Questionnaires were used to measure the two variables (processes management and work teams), with response alternatives on a nominal scale of 5 alternatives, applied to the census sample that amounted to 30 employees of that bank agency. It was concluded that process management is positively and moderately related to work teams (correlation coefficient = 0.603; asymptotic significance = 0.000). Similarly, it was possible to determine the correlation between each of the dimensions included in process management (strategic processes, operational processes, support processes) with the work teams.

Published

2020-11-01

Issue

Section

Articles